Career Opportunities
NAE/NWAN can help you drive your career forward to the next level. In addition to offering a great culture, a challenging work environment and all the great benefits received as being part of the NAE/NWAN family, we provide a competitive benefit package to our associates which includes affordable healthcare, flexible spending accounts, disability and life insurance, 401(k), 401(k) guaranteed benefit, paid time off, paid holidays, flexibility and more

Below is a list of our current openings, interested and qualified candidates are encouraged to either click on the "Apply Online, Click Here" link or fax a current resume to (440) 879 - 0512. 
 
Administrative Assistant  
At this time an Administrative Assistant is needed for  for a variety of administrative tasks and projects, which include general clerical duties that will ensure a more organized corporation.  Represents the department in a friendly and professional manner to help assure business relationships are built and maintained.  Relies on instruction while utilizing critical thinking skills.

We are hiring for the following schedule:
Monday - Friday 9:00 am - 6:00 pm

Role and Responsibilities:

  • Provides administrative support (copying, scanning, filing, faxing, putting together binders, etc.) 
  • Conducts research and maintains files
  • Assists in preparing regulatory correspondence and legal filings
  • Assists with special tasks and projects
  • Assists in the preparation for meetings, including meeting room setup
  • Prepares correspondence including typing of letters, memos and mass mailings
  • Communicates verbally and in writing between customers/vendors/visitors and relevant staff, interprets and responds clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
  • Responsible for taking incoming calls and inquiries related specifically to the department
  • Presents self in friendly, approachable and professional manner at all times
  • Maintains regular consistent and professional attendance, punctuality and personal appearance
  • Other duties related to the position as directed
  • Strives to enforce and live the NAE Philosophy of CQSE each and every day

Qualifications and Education Requirements: 

  • High school diploma or greater
  • A minimum of two years of administrative support experience
  • Must work well in a fast paced environment driven by deadlines
  • Ability to administer and coordinate across multiple tasks and deadlines
  • Ability to maintain a confident, professional, polite and respectful manner at all time
  • Must possess a strong attention to detail with high levels of accuracy
  • Superior organizational and time management skills
  • Must possess strong verbal and written communication skills
  • Must have extremely proficient working knowledge of Outlook, Excel and Microsoft Word applications
  • Must have basic knowledge of common office equipment
  • Must have ability to work flexible hours if needed
  • Must have a valid drivers license and an acceptable driving record
  • Must be able to work within a team oriented environment

Preferred Skills:

  • Dependable, honest and trustworthy
  • Proficiency with managing multiple tasks
  • The ability to listen, interpret, read others and interface with them accordingly
  • Professional attitude no matter what the environment or situation
  • Ability to receive and act on constructive criticism
  • A “can-do” attitude and desire to go the extra mile to get the job done

APPLY ONLINE, CLICK HERE

 Account Manager
At this time an Account Manager is needed to develop assigned Dealers and Agencies by promoting products, while maintaining our company's philosophies and principles.  

Role and Responsibilities:
  • To be the NAE product knowledge and technology expert in ALL assigned environments.
  • Responsible to build sales through referrals and in assigned accounts. 
  • Work with AM’s and AE’s to continue developing processes to insure our clients growth and success with NAE.
  • Takes immediate action to the needs of your current clients.
  • Responsible for following the NAE Servicing Matrix for the account management of current accounts.
  • Responsible for scheduling account visits as outlined in the Servicing Matrix Schedule and the NAE standards. 
  • Responsible to work with the AM’s and AE’s to work through/resolve issues in a current account.  When necessary, bring Director of Training and Income Development and Vice President into the discussion for additional input and direction.
  • Proper delegation of your sales related tasks through Inside Sales Manager and inside sales team.
  • Accountable to meet NAE's annual production forecast.
  • Managing assigned Dealer’s and Agencies remittance trends.
  • Accountable for keeping your expenses within the established guidelines.
  • Live by the NAE Standards, TMR, Service Visit Reports and Serving matrix, when applicable. 
  • Maintains consistent and accurate records of all documents that pertain to your accounts on the server.
  • Responsible to work with the Accounting depart. on all accounting issues related to your assigned accounts.
  • Responsible to work with the Claims depart. on claim issues related to your assigned accounts.
Qualifications and Education Requirements:
  • Strong computer skills including proficiency with Microsoft Office, CRM Software and internal software systems.
  • High School diploma or equivalent.
  • Problem resolution experience.
  • A strong sales aptitude.
  • 5+ or more years’ experience in an automotive sales related environment.
Preferred Skills:

  • Attention to detail and quality of service to our clients.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent in building relationships and partnerships.
  • A strong sense of urgency and a desire to succeed.
  • Driven by Integrity.

APPLY ONLINE, CLICK HERE

Business Processing Supervisor 
At this time a Business Processing Supervisor is needed to be responsible for leading the associates and the day-to-day tasks and responsibilities of the Business Processing Department.  This includes assisting in the hiring and developing members of the team.  Assisting and guiding all team members to help ensure that team goals are met.  Makes decisions regarding the scheduling of the team (including necessary overtime) and other issues/situations which impact the business. Has the responsibility of ensuring accuracy within all areas of responsibility.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Work with the entire NAE/NWAN staff to ensure the success of NAE/NWAN/NWAN clients with professionalism and enthusiasm and being the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to the Business Processing Team.  To lead and develop with a “show me” not “tell me” mentality with a consistent approach every day.  Works under minimal supervision.

Role and Responsibilities:

  • Is the NAE/NWAN product knowledge and technology expert in ALL environments that pertains to the role and responsibilities.
  • Works with the Manager of Client Services to continually develop, streamline and improve processes that will improve efficiency and ensure client satisfaction. 
  • Oversees accuracy of process models and presents updated/new process models to Manager of Client Services and works together to determine best practices.
  • Monitors all Dealer Processing set ups are checked for quality control in accordance with company guidelines and checklist and logged in the tracker. 
  • Assures all contracts are entered by the first business day of the next business month and reports are run by the second business day of the next business month.
  • Opens and distributes company mail.
  • Tracks and analyzes all team members’ monthly statistics.
  • Responsible for reviewing team’s work load daily and assisting them with their tasks, as needed.
  • Ensures that the Dealer Processing team is readily available to process dealer set ups and changes to schedules from 9a.m. - 7:30 p.m.  Monday- Friday and on call after hours to provide nightly support from 7:30 p.m. – 9.p.m. and on Saturdays from 9a.m. – 7 p.m.    
  • Updates and monitors an Outlook team calendar for all PTO requests and On-Call schedules.  Ensures receptionist rotation is scheduled and properly covered.
  • Oversee prioritization of tasks and works with Manager of Client Services to ensure they meet company objectives
  • Responsible for leading and providing input to the Business Processing team to resolve open issues and tasks.
  • Responsible to assist team by handling day to day tasks, as needed.
  • Responsible to complete assigned tasks in a timely and professional manner, without error.
  • Updates and maintains error log and presents to Manager of Client Services / VP of Operations monthly.
  • Handles escalated issues and refers to Manager of Client Services when necessary. 
  • Oversees that files on the server and in the file cabinets are accurately updated.
  • Leads, trains, cross-trains and develops the team members on how to properly perform duties to meet NAE/NWAN standards.
  • Completes performance evaluations and forwards to Manager of Client Services for review and additional input.
  • Conducts performance evaluations with Manager of Client Services.
  • Assists in the hiring and firing decisions by conferring with Manager of Client Services.
  • Works with Manager of Client Services to develop and deliver Performance Improvement Plans (PIP), Performance Development Plans (PDP), and corrective action plans.
  • Maintains accurate and up-to-date performance issues and achievements of team members.
  • Ensures regular 1:1 meetings are held with each team member bi-weekly.  Ensures Team meetings are held bi-weekly for Dealer Processing and Monthly for Data Entry. 
  • Responsible for communicating direction, policies, and procedures to the Business Processing Team.
  • Strives to enforce and live the NAE/NWAN Philosophy of CQSE each and every day.
  • Other duties as assigned.

Qualifications and Education Requirements:

  • At least two years’ experience within NAE/NWAN and/or at least one year of previous supervisory experience with NAE/NWAN or a former employer.
  • Strong computer skills including proficiency with Microsoft Office and Outlook.
  • High School diploma or equivalent.
  • Problem resolution experience.
  • A strong sales aptitude.
  • Highly organized and possess the ability to successfully manage multiple issues and demands.
  • Ability to handle escalated situations.
  • Proven success in making sound judgement and decisions.
  • Competent in the training and development of people.
  • Ability and comfortable with delegating tasks.
  • Aptitude to build trust and respect through solid leadership skills.
  • Clear and effective communication skills (verbal and written) with diverse groups of people.
  • Ability to coach associates to a desired performance level.
  • Exceptional organizational skills.
  • Ability to diffuse a situation and work towards a peaceful resolution.
  • Creative thinker with the aptitude to recommend, implement and lead team building events.
  • Ability to identify areas in need of improvement.
  • Exercises discretion and maintains confidentiality.
  • Ability and proven comfort in making observations and providing feedback to associates.
  • Proven initiative to get tasks complete and identify needs of process-improvement and the needs of others.
  • Detail-orientated.
  • Strong listening skills.
  • Maintains a firm yet compassionate and empathetic demeanor.

Preferred Skills:

  • Self-motivator – Self-starter.
  • Attention to detail. 
  • Excellent customer service skills.
  • A strong sense of urgency and a desire to succeed.
  • Driven by integrity.

APPLY ONLINE, CLICK HERE

 IT Support Specialist I
At this time the IT Support Specialist I provides support and maintenance of the computer desktop environment by resolving problems, installing hardware and software applications, and supporting the internal IT Helpdesk. The IT Support Specialist I will also be responsible for assisting in administration and internal support of the Company’s PCs, printers, and related equipment. 

Role and Responsibilities:
  • End user support, license tracking, pc builds, maintenance, upgrades, and configurations.
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
  • Document internal procedures and resolutions to problems.
  • Assist with onboarding of new associates.
  • Assist with maintaining inventory of all equipment, software, and software licenses.
  • Install, test and configure new workstations, peripheral equipment, software, and neatly connect cabling for systems at the users work area.
  • Other Job Duties as assigned by the IT Manager.

Qualifications and Education Requirements:

  • High School diploma or equivalent.
  • 2+ or more years of experience in network administrative functions, or equivalent formal education/degree in the IT field.
  • Familiar with Microsoft Active Directory and user/group management. Familiar with TCP/IP, DHCP, DNS, and troubleshooting network problems with desktop/laptops.
  • Familiar with wireless technologies and VPN connectivity to a corporate network.
  • Strong computer skills including proficiency with Microsoft Office.  Experience with troubleshooting locally installed programs and Windows OS for performance related problems on user systems.
  • Familiar with server backup technologies.
  • Familiar with anti-malware and antivirus technologies.
  • Experienced Internet usage and the ability to maximize the web to research resolutions to technical problems and error messages.
  • Above average typing skills.

Preferred Skills:

  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.
IT Support Specialist II 
At this time the IT Support Specialist II provides support and maintenance of the computer desktop environment by resolving problems, installing hardware and software applications, and supporting the internal IT Helpdesk. The IT Support Specialist II will also be responsible for assisting in administration and internal support of the Company’s PCs, printers, and related equipment. 

Role and Responsibilities:

  • End user support, license tracking, pc builds, maintenance, upgrades, and configurations.
  • Server Administration, including updates and patch management.
  • Backup Administration, including daily checks and verification of backups.
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
  • Document internal procedures and resolutions to problems.
  • Assist with on-boarding of new associates.
  • Assist with maintaining inventory of all equipment, software, and software licenses.
  • Install, test and configure new workstations, peripheral equipment, software, and neatly connect cabling for systems at the users work area.
  • Monitor Backups – verifying, restoring, configuration, correct problems.
  • Monitor all internal and external electronic services and take corrective action if necessary.
  • Automate/script solutions for repetitive or complicated tasks.
  • Creating and improving business processes related to Information Technology.
  • Suggest hardware/software improvements to the IT Manager.
  • Monitor and set up users in the telecom systems.
  • Assists in emergency situations off hours when needed.
  • Server patch management.
  • Desktop & laptop patch management, and WSUS Administration.
  • Server monitoring and metric gathering.
  • Large scale software deployments.
  • WSUS Administration.
  • OSSEC – Review entries in the intrusion/anomaly detection system.
  • Assist the Software Development team to support their needs.
  • Educate/advise end users when requested.
  • Exchange server troubleshooting and administration.
  • Assist with cisco router management and maintenance.
  • Other Job Duties as assigned by the IT Manager.

Qualifications and Education Requirements:

  • Familiar with Microsoft Active Directory and user/group management.
  • Familiar with TCP/IP, DHCP, DNS, and troubleshooting network problems with desktop/laptops.
  • Familiar with wireless technologies and VPN connectivity to a corporate network.
  • Strong computer skills including proficiency with Microsoft Office, internal software systems and Adobe Acrobat.
  • Internet usage and the ability to maximize the web to research resolutions to technical problems and error messages.
  • High School diploma or equivalent.
  • Three or more years of experience in network administrative functions, or equivalent formal education/degree in the IT field.

Preferred Skills:

  • Above average typing skills. (min 40 WPM).
  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.

Network Engineer 
At this time a Network Engineer is needed to ensure the stable operation of the local and cloud computer network. This includes setup, installation, configuration, maintenance, support, and optimization of network hardware, telecom, and communication links. Performs a variety of maintenance, evaluation, installation, and monitoring tasks to ensure LAN performance meets company and user requirements, analyze and resolve end user network related hardware and software issues in a timely and accurate fashion, while providing training where required.

Role and Responsibilities:

  • Assist in designing and maintaining a secure network infrastructure including; IPS & IDS systems, QoS and VLANs, VPNs, LAN configurations, wireless APs, guest network, firewalls (NAT and ACLs), and site-to-site tunnels
  • Monitor, develop, and support our telecom services such as; POTS, SIP, PRI, QoS for Voice, Voice VLANs, and voice server
  • Support applications that are network centric such as: virtualization (Hyper-V & VMware), e-mail, printers, and backup servers and their associated operating systems.
  • Anticipate communication and networking problems; Troubleshoot networks, network dependent systems and applications to identify and correct malfunctions and other operational difficulties. Investigate user problems that involve the network, identify their source, determine possible solutions, test and implement solutions.
  • Identify and document network traffic utilization patterns and their effect on operation/system availability and network performance expectations.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Ensure timely user notification of maintenance requirements and effects on system availability.
  • Investigate, recommend and install enhancements and operating procedures that optimize network availability.
  • Maintain confidentiality regarding the information being processed, stored or accessed by the network.
  • Provide helpdesk tier III support (related to network issues) and resolve problems to the end user’s satisfaction.
  • Maintain and develop business relationships via direct communication with vendors and consultants
  • Train and develop Tier 1 technicians to support network standards and educate/advise end users when requested.
  • Automate/script solutions for repetitive or complicated tasks.
  • Strive to live the NAE Servicing Standard of C.Q.S.E. each day.
  • Other Job Duties as assigned by the IT Manager.

Qualifications and Education Requirements:

  • Associates degree in computer science or equivalent.
  • Five or more years of experience in network administrative functions, or equivalent formal education/degree in the IT field.
  • Network Certifications obtained or ability to obtain by deadlines set by IT Manger.
  • Familiar with Microsoft Active Directory and user/group management.
  • Skill in TCP/IP, DHCP, DNS, and troubleshooting network problems with Windows/Mac/Linux servers.
  • Strong computer skills including proficiency with Microsoft Office, internal software systems and Adobe Acrobat.
  • Strong understanding of network storage systems and iSCSI network protocols
  • Internet usage and the ability to maximize the web to research resolutions to technical problems and error messages.

Knowledge & Experience:

  • Working technical knowledge of network and PC operating systems, including iOS, macOS, Linux, Windows 7/10, and Windows Server Editions (2012R2, 2016).
  • Skilled with network documentation software such as Visio
  • Extensive network support experience.
  • Past experience with: Cisco firewalls, HP Procurves, and Barracuda NG devices.
  • Knowledge and clear understanding of the OSI network model
  • Telephony experience (Avaya experience preferred)
  • Working technical knowledge of current network hardware, protocols, and standards.
  • Hands-on hardware troubleshooting experience.
  • Good understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Personal Attributes:

  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Ability to work independently.
  • Ability to conduct research into networking issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Preferred Skills:

  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.

APPLY ONLINE, CLICK HERE


Organizational Development Manager 
At this time an Organizational Development Manager (ODM) is needed to be responsible for the management of document management, knowledge sharing and the learning management for the company.  This individual will work with the various stakeholders within the company to design and implement tools and processes built to maintain quality.  Will propose improvement projects tied to overall strategy and key business initiatives.  Other responsibilities include collaborating with technology personnel to support the development, maintenance, and enhancement of systems related to learning, shared knowledge content and document management.

Role and Responsibilities:
  • Plan, scope, implement and continually maintain the Enterprise Document and Knowledge Management system (EDK) and its contents, ensuring proper ongoing usage by the company.
  • Plan, scope, implement and continually maintain the Learning Management Software (LMS) for the company.  Ensuring the proper training courses are accurate, up-to-date and published on a timely basis.  
  • Work with management and leadership team to ensure that all training is completed in a timely manner, and that all reoccurring training is tracked and completed as needed.  
  • Work with management to create and publish LMS and EDK content.
  • Provide oversight for a programmatic EDK site ensuring continuity and consistency of use of EDK tools.
  • Works with staff across the organization in developing and maintaining their sites/pages, content, document libraries, security, lists, workflows, and other EDK functions in use. 
  • Develop a strong knowledge of the business needs of the company to proactively provide support for learning initiatives.
  • Responsible for the LMS, including overall system setup and daily management to ensure an efficient and effective delivery of content to learners.  (Content is developed through a collaboration of effort from managers and executives; oversight is the responsibility of the ODM).
  • Generate reporting to provide visibility to adoption, completion status and effectiveness of training solutions delivered via the LMS; analyze data and recommend direction and/or solutions.
  • Serve as the primary cross-functional liaison to identify and provide compliance training.
  • Build knowledge of the LMS and all updates to ensure full utilization of all components that enhance the delivery of learning and development through the organization.
  • Support all programs and implementations that include an EDK or LMS component.
  • Develop and document systems, with appropriate workflows and approvals, to ensure published content is accurate and current, and users have correct access based on their role needs.
  • Maintain and update existing content by utilizing the efforts of others within the company.
  • Act as internal consultant by analyzing and recommending solutions to utilize the LMS to deliver, track and measure training to meet organizational objectives.
  • Provide support to all users (learners, trainers and supervisors) for troubleshooting and training on system capabilities, navigation and functionality.
  • Contribute to policies regarding quality standards and strategic planning. 
  • Check that all articles have been loaded into the correct place in EDK. If not, format them, add in images, and create links. (This may be delegated to another associate; oversight is the responsibility of the ODM.)
  • Ability to link content development and engagement strategies that facilitate timely, useful delivery of information through project learning platforms and activities.
  • Strives to enforce and live the NAE/NWAN Philosophy of CQSE each and every day.
Qualifications and Education Requirements:
  • Bachelor’s Degree
  • 5+ years of management experience
  • Ability to lead by influencing others
  • Ability to work with people at all levels of the organization
  • Microsoft Office proficient
  • SharePoint or other document management experience is required
  • Learning Management Software usage or experience is a plus
  • Strong written and verbal communication skills
  • Strong presentation skills, with the ability to control larger groups during a meeting
  • Highly organized
  • Strong learner with a high aptitude in collaboration and process implementation
  • Ability to train others and track training effectiveness

Preferred Skills:

  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
  • Strong verbal and written communication skills with the ability to document accurately and thoroughly
  • Ability to multi-task between projects
  • Must be able to work independently and in a team environment

APPLY ONLINE, CLICK HERE

Pre-Authorization Specialist 
At this time a Pre-Authorization Specialist is needed to educate customers on the benefits of returning to the selling dealer as well as gathering information to assist the dealer to find out why a customer isn’t returning to them.

We are hiring for the following schedule:

9:30 am- 7:00 pm (4 days of the week TBD) and Saturday 9:00 am- 3:30 pm

Role and Responsibilities:

  • Provide the customer with benefits the selling dealer has to offer.
  • Collect pre-authorization information.
  • Answer maintenance questions via Warranty Forever® contract, Edmunds, website, owner’s manual.
  • Assist in questions pertaining to Warranty Forever® guidelines.
  • Take detailed notes of conversations and enter the notes into the contract and in OAMS.  Enter notes for missing contracts accordingly into the Warranty Forever® spreadsheet.
  • Assist the adjudication team.  When the adjudicators are backed up, pull maintenance schedules, fill out maintenance worksheets to help jumpstart the claim.
  • Pre -Paid Maintenance sheets.
  • RV Maintenance.
  • Successfully convert a minimum of 25% of first-time pre-authorization calls back to the selling dealer on a quarterly basis.
  • Strive to enforce and live the NAE/NWAN Philosophy of CQSE each and every day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • Previous customer service experience.
  • Strong communication skills.
  • Proficient in the use of Microsoft Word and Excel as well as the ability to utilize the Internet as a resource.
  • Attention to details.
  • Multi-tasking.
  • Excellent customer service skills (quickly identify customer’s needs & concerns).
  • Listening skills.
  • Prioritization skills.

Preferred Skills:

  • Familiarity of Warranty Forever®.
  • Ability to listen and identify customer needs and concerns.
  • Previous sales/telemarketing experience.
  • Prior call center experience is a plus.

APPLY ONLINE, CLICK HERE

Quality Assurance Analyst 
At  this time a Quality Assurance Analyst is needed for the coordination of special projects that pertain to Agent Commissions, Data Entry, Rate Card Library, Loss and Reinsurance Reviews, Retro Calculations and Payments and other projects as assigned.  Ensures the accuracy and timely completion of projects.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Works under immediate supervision.

We are hiring for the following schedule:
8:00 am - 5:00 pm Monday - Friday 

Role and Responsibilities

  • Processes global Reinsurance Company changes and assumes responsibility for correcting the contracts associated with those schedules.
  • Conduct QV testing of our system to assist the Operations team.
  • Maintain the rate card library by keeping it up to date and accurate.
  • Assist with new product creation/testing/training in Agent Commissions and E-Rating.
  • Run and distribute the quarterly retro participation statements.
  • Assist Director with Loss Reviews as needed.
  • Run point on miscellaneous projects that affect schedules and contracts.
  • Strives to enforce and live the NAE Philosophy of CQSE each day.
  • Other job duties as assigned.

Qualifications and Education Requirements

  • Strong computer skills including proficiency with Microsoft Office.
  • High School diploma or equivalent.
  • Attention to detail is an absolute must.
  • Two or more years of experience in accounting or related field.

Preferred Skills

  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Critical thinking with an emphasis on reconciliation of accounts.
  • Excellent communication skills, both verbal and written.
  • Ability to communicate and work with multiple personalities.

APPLY ONLINE, CLICK HERE

Senior Claims Adjudicator 
At this time a Senior Claims Adjudicator is needed to protect the interest of the administration company by following the guidelines of each contract NAE/NWAN administers while providing knowledge to the customers and dealers.  Handles all claims calls with a concentration on “large” claims (engines, transmissions and drive-shafts). 

We are hiring for the following schedule:
9:30 am- 630 pm Monday, Tuesday, Wednesday, Friday and Saturday 9:00 am- 5:00 pm, Thursday off
11:00 am- 8:00 pm Monday - Friday 

 
Role and Responsibilities:
  • Process Vehicle Service Claims (VSC).
  • Respond to inbound calls in a timely manner using the utmost professionalism.
  • Gather information from customers, service advisors and dealers to help us make the best decision possible.
  • Guide both customers and repair facilities through the claims process. Explain the information needed to process the claim as efficiently as possible.
  • Take detailed notes of conversations. Provide that information in the contract as well as OAMS.
  • Review estimate submitted by repair facility.
  • Review contracts in system.
  • Ensure understanding, is always aware of and follows special procedures that may be in place according to Dealer Notes.
  • Compare coverage on contract to estimate (Pull parts & labor times in Mitchell or search for parts prices by using the internet or manufacturer’s website).
  • Pull maintenance schedules (utilize Edmunds or manufacturer’s resources) fill out maintenance sheet.
  • Request any additional information that you may need to make the best possible decision.
  • Order inspection if required/ discrepancies.
  • Escalate questionable claims to a supervisor.
  • Authorize/Deny claim.
  • Serves as a back-up to claims payments in evenings and/or Saturdays.
  • Answers general question calls.
  • Strives to enforce and live the NAE Philosophy of CQSE each and every day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • Must be Master Certified or Master ASE certified-eligible (and willing to complete while employed with NAE)
  • At least 2 years’ experience as a service writer or technician.
  • Familiarity with Mitchells, Edmunds and Alldata.
  • Problem solving skills.
  • Resourcefulness.

Preferred Skills and Traits:

  • Master ASE Certified.
  • Strong understanding of all contracts administered by NAE.
  • Strong problem solving skills.
  • Detail oriented.
  • Strong communication skills, both written and verbal.
  • Strong listening skills.
  • Relationship builder.
  • Ethical.
  • Patience.
  • Sense of urgency & timeliness.


Systems Administrator 
At this time a Systems Administrator is needed to ensure the stable operation of the in-house and cloud computer network. This includes setup, installation, configuration, maintenance, support, and optimization network hardware, software, and communication links. The person will perform a variety of maintenance, evaluation, installation, and monitoring tasks to ensure LAN performance meets company and user requirements, analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide user training where required.

Role and Responsibilities:
  • Install, configure, and maintains overall IT infrastructure which includes (but does not limit to): domain servers, virtual environment, cloud servers, internal physical servers, internal network, and alerting systems
  • Support services including: e-mail, print, and backup servers and their associated operating systems and software.
  • Working with the Network Engineer; collaborate to troubleshoot networks and services reliant on the network.
  • Provide tier III support by investigating user problems, identify their source, determine possible solutions, test and implement solutions in conjunction with the support team.
  • Oversee administration of end-user accounts, permissions, and access rights.
  • Schedule and perform system patching, upgrades, and repairs following the system maintenance policy
  • Oversee automated system backups and manual recoveries.
  • Assist in evaluation of prospective purchases of computers, network hardware, peripheral equipment, and software.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Review and supervise the support team’s deployment and use of endpoint protection software
  • Document internal procedures and resolutions to problems.
  • Assist with onboarding of new associates and training.
  • Meet deadlines with assigned projects and detailed documentation.
  • Train and develop Tier II and II technicians to department standards
  • Assist with maintaining inventory of all equipment, software, and software licenses.
  • Automate/script solutions for repetitive or complicated tasks.
  • Creating and improving business processes related to Information Technology.
  • Suggest hardware/software improvements to the System Administrators and IT Manager.
  • Work with Network Engineer to maintain and utilize the telecom systems.
  • Assists in emergency situations off hours when needed.
  • Office365 troubleshooting and administration.
  • Administrate on-prem Virtual Environment 
Qualifications and Education Requirements:
  • Ability to manage Microsoft Active Directory and user/group management.
  • Skilled in TCP/IP, DHCP, DNS, and troubleshooting network problems with Windows/Mac/Linux servers.
  • Strong computer skills including proficiency with Microsoft Office, internal software systems and Adobe Acrobat.
  • Strong understanding of network storage systems and iSCSI network protocols
  • Associates degree in computer science or related science
  • Five or more years of experience in server administrative functions or equivalent field
Knowledge and Experience:
  • Working technical knowledge of network and PC operating systems, including iOS, macOS, Linux, Windows 7/10, and Windows Server Editions (2012R2, 2016).
  • Skilled with server documentation software such as Visio
  • Extensive server support experience.
  • Past experience with: Dell Blade Servers, iSCSI SANs, and network devices
  • Knowledge and clear understanding of the OSI network model
  • IP phone system experience (Avaya experience preferred)
  • Working technical knowledge of modern network hardware, protocols, and standards.
  • Hands-on hardware troubleshooting experience.
  • Good understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Past hypervisor administration (Hyper-V/VMware preferred)
Personal Attributes:
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Ability to work independently.
  • Ability to conduct research into networking issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strive to live the NAE Servicing Standard of C.Q.S.E. each day.
Preferred Skills:
  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.

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