Career Opportunities
NAE/NWAN can help you drive your career forward to the next level. In addition to offering a great culture, a challenging work environment and all the great benefits received as being part of the NAE/NWAN family, we provide a competitive benefit package to our associates which includes affordable healthcare, flexible spending accounts, disability and life insurance, 401(k), 401(k) guaranteed benefit, paid time off, paid holidays, flexibility and more

Below is a list of our current openings, interested and qualified candidates are encouraged to either click on the "Apply Online, Click Here" link or fax a current resume to (440) 879 - 0512. 
 
 Account Manager
At this time an Account Manager is needed to develop assigned Dealers and Agencies by promoting products, while maintaining our company's philosophies and principles.  

Role and Responsibilities:
  • To be the NAE product knowledge and technology expert in ALL assigned environments.
  • Responsible to build sales through referrals and in assigned accounts. 
  • Work with AM’s and AE’s to continue developing processes to insure our clients growth and success with NAE.
  • Takes immediate action to the needs of your current clients.
  • Responsible for following the NAE Servicing Matrix for the account management of current accounts.
  • Responsible for scheduling account visits as outlined in the Servicing Matrix Schedule and the NAE standards. 
  • Responsible to work with the AM’s and AE’s to work through/resolve issues in a current account.  When necessary, bring Director of Training and Income Development and Vice President into the discussion for additional input and direction.
  • Proper delegation of your sales related tasks through Inside Sales Manager and inside sales team.
  • Accountable to meet NAE's annual production forecast.
  • Managing assigned Dealer’s and Agencies remittance trends.
  • Accountable for keeping your expenses within the established guidelines.
  • Live by the NAE Standards, TMR, Service Visit Reports and Serving matrix, when applicable. 
  • Maintains consistent and accurate records of all documents that pertain to your accounts on the server.
  • Responsible to work with the Accounting depart. on all accounting issues related to your assigned accounts.
  • Responsible to work with the Claims depart. on claim issues related to your assigned accounts.
Qualifications and Education Requirements:
  • Strong computer skills including proficiency with Microsoft Office, CRM Software and internal software systems.
  • High School diploma or equivalent.
  • Problem resolution experience.
  • A strong sales aptitude.
  • 5+ or more years’ experience in an automotive sales related environment.
Preferred Skills:

  • Attention to detail and quality of service to our clients.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent in building relationships and partnerships.
  • A strong sense of urgency and a desire to succeed.
  • Driven by Integrity.

APPLY ONLINE, CLICK HERE

Claims Assistant 
At this time a Claims Assistant is needed to support the claims process and work towards an efficient flow while maintaining C.Q.S.E.  The Claims Assistant will serve as a primary back-up to the to various teams within the Claims Department to help ensure service levels are met while providing the utmost customer service.   This position works under immediate supervision and guidance from team members. 

We are hiring for the following schedule:
Monday-Friday 11:00 am- 8:00 pm and Saturday 9:00 am- 5:00 pm (one day off during the week TBD)

Role and Responsibilities:
  • Support the claims process by assisting and being responsible for the following:
  • Respond to inbound calls (general questions and claims requests) in a timely manner using the utmost professionalism.
  • Gather information from customers, service advisors and dealers to help adjudicators make the best decision possible. Provide the email/fax to have customer send over.
  • Guide both customers and repair facilities through the claims process.  Explain the information needed to process the claim as efficiently as possible.
  • Take detailed notes of conversations. Provide that information in the contract as well as OAMS.
  • Help to determine if an agreement is still valid for the Warranty Forever® programs (auto and motorcycle) as needed.
  • Confer with team lead/supervisor when unsure of how to guide a customer.
  • Escalate irate customers to supervisor.
  • Communicate with the mechanical claim adjudicators regarding agreement status in a timely fashion.
  • Cross-reference records with the internal system for pre-authorizations.
  • Process Prepaid Maintenance claims.
  • Gather information (ask “The 5 Ws”), request estimate, inform customer of process.
  • Answer incoming ancillary contract questions (both from repair facilities and customers).
  • Gather any additional information needed such as pictures prior to authorizing claims.
  • Pull maintenance schedules (utilize Edmunds or manufacturer resources); fill out maintenance sheet.
  • Ensure understanding, and always be aware of and follow special procedures that may be in place per Dealer Notes.
  • Request any additional information that is needed to make the best possible decision.
  • Gather information to assist dealers with prepaid maintenance redemptions.
  • Process claims payments on Saturdays (for applicable schedules).
  • Proactively learn, understand and apply consistent and accurate claims processes.
  • Actively communicate with all team members any necessary updates regarding outstanding items/issues to ensure the primary responsible associate is up-to-date.
  • Assist with the processing of RV maintenance as needed.
  • Strive to enforce and live the NAE /NWAN Philosophy of CQSE each day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • At least one year previous customer service experience; preferably over the phone in addition to in person (in an auto retailer).
  • Strong computer skills especially in navigating the internet and conducting research.
  • Ability to effectively communicate with diverse audiences.
  • Strong problem solving skills.
  • Clear demonstration of positive customer service skills.
  • A high level of organizational skills.
  • Proven ability to type at least 25 wpm with 100% accuracy.
  • Process-driven.
  • Organizational skills
  • Demonstrated high level of attention to detail.
  • Demonstrated ability to accurately document a recap of each situation which allows the reader to have a vision of the situation at hand.

Preferred Skills:

  • Strong understanding of all contracts administered by NAE.
  • Previous claims administration experience.
  • Ability to listen and identify customer needs and concerns.

APPLY ONLINE, CLICK HERE

Claims Payment Specialist
At this time a Claims Payment Specialist is needed to process claim payments in an efficient manner by cross referencing labor and parts prices, verifying the accuracy of final orders and paying claims utilizing an electronic claim payment system and over the phone.   

We are hiring for the following schedule:
Monday 11:00 am- 8 pm, Tuesday- Friday 930 am - 630pm


Role and Responsibilities:

  • Analyze final RO’s against original claims authorization. (Cross reference labor & parts prices)
  • Update miles on claim if final repair order comes over different than when claim was started.
  • Mark dealer up-sells in the system by selecting the check box.
  • Provide the one-time use credit card to the repair facility using VPAY.
  • Call the repair facility and pay claim by giving the credit card number and approved amount when applicable. (Goodwill Claims)
  • Forward Florida & Wisconsin claims over to Assurant for special payment processing.
  • Send check payment requests over to Accounting Department.
  • Forward reimbursement requests to the claims team.
  • Request the credit card receipt is faxed over to 440-848-8536.
  • Run the settlement report daily.
  • Run the failed fax report twice per day.
  • Mark the claim paid in the system by the information in the settlement report.
  • Match the credit card receipts with the original claim and attach the receipt to the claim.
  • Dispatch incoming emails to claims team.
  • Run the weekly pre-paid maintenance reports on Monday’s.
  • Process vendor invoices.
  • Scan various documentation as support to the claims team.
  • Dispatch RV maintenance to the pre-authorization team.
  • Draft letters to RV customer when email addresses are not provided or upon customer request.
  • Update the system on Friday’s using the unpaid claims report.
  • Assist with overflow calls with the Cancellations & Transfers.
  • Strives to enforce and live the NAE/NWAN  Philosophy of CQSE each and every day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • At least 2 years of prior customer service experience.
  • High level attention to detail.
  • Strong customer service and communication skills.
  • Proficient in Microsoft Excel and other Microsoft programs.
  • Ability to maintain confidential information.

Preferred Skills:

  • Understanding of claims process and procedure

APPLY ONLINE, CLICK HERE

Information Technology Manager 
At this time an Information Technology Manager is needed for planning, directing, and coordinating the the design, installation, and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. The IT Manager will also hire, schedule, and direct the activities of a team of network and system engineers and help desk staff to maintain and support the core network, and resolve end user hardware and software problems in a timely and accurate fashion.

Role and Responsibilities: 
  • Assesses, approves, and administers all equipment, hardware, and software upgrades.
  • Facilitates team meetings effectively with IT staff.
  • Effectively communicates relevant IT-related information to the Management Team.
  • Resolves and /or escalates issues in a timely fashion.
  • Understands how to communicate difficult /sensitive information tactfully.
  • Relays relevant IT-related information to the company employees in a timely manner.
  • Keeps confidential or privileged information private.
  • Coordinates the budget and activities of the IT Group.
  • Manages all aspects of the Information Technology Department for the enterprise.
  • Hire, train, supervise, evaluate and dismiss if appropriate, all IT Staff. 
  • Assure that the duties and roles assigned to IT staff will be performed during vacations, illnesses, and other cases where the staff is not available.
  • Serves as main point of contact on all IT-related matters.
  • Responds/acts on direction from the President.
  • Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
  • Manage all aspects of network security at the enterprise level.
  • Perform other duties as assigned by the President.
  • Manages the development of team by ensuring, when possible, that project tasks are in line with their career interests.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • Remains on the forefront of emerging industry practices.
  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
  • Keeps track of lessons learned and shares those lessons with team members.
  • Mitigates team conflict and communication problems.
  • Conducts effective performance evaluations and mentors those with less experience through formal channels.
  • Helps team execute career development plans.
  • Seeks and participates in development opportunities above and beyond training.
  • Encourages more junior IT Staff to take responsibility for their development within the company.
  • Challenges fellow IT Staff to progress toward their professional development goals.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Leads internal teams/task forces.
  • Reviews the status reports of team members and addresses issues as appropriate.
  • Complies with and helps to enforce standard policies and procedures.
  • Builds and maintains relationships with vendors, outsourcers, contractors and manages the purchase of hardware and software products.
  • Establish and manage the IT Budget and the purchasing of all software, hardware and other IT supplies at the enterprise level.
  • Ensures that company assets are maintained responsibly.
  • Manages IT Equipment and Intellectual Property loss prevention.
  • Manages and ensure effectiveness of servers, including e-mail, file, print, and backup servers, and their associated operating systems and software.
  • Manages and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPS, media cable, and electrical supply.
  • Ensures optimal operation of backup generator.
  • Manages and ensures effectiveness of security solutions, including surveillance cameras, key card access, firewalls, anti-malware and anti-virus solutions, web content filtering, and intrusion detection and prevention systems.
  • Establishes and maintains regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent network activities.
  • Approves and administers user accounts, permissions, and access rights.
  • Directs and administrates a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
  • Networking
  • Manage the planning and implementation of additions, deletions and major modifications to the supporting enterprise infrastructure.
  • Design and implement short and long-term strategic plans to make certain network capacity meet existing and future requirements.
  • Implement and manage network security at the enterprise level.
  • Oversee the administration and maintenance of the company's infrastructure, and directs more junior IT staff when necessary.
  • Manage the administration of the company's WAN.
  • Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
  • Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
  • Practice network asset management, including maintenance of network component inventory and related documentation.
  • Establish system wide data backup methodology and ensure its operation is successful.
  • Telephony
  • Manage and develop upgrades to the company's telephone system at the enterprise level.
  • Manage all telephone changes, including accounts, and infrastructure.
  • Approve all invoices for telephone and data accounts.
  • Manages call accounting and recording software to provide reports and recordings of inbound and outbound calls.
  • Manages all telephone and data connectivity accounts with vendors or ISPs.
  • Manages all cell phone accounts.
  • Internal Systems
  • Responsible for the management of multiple information and communications systems and projects, including voice, data, server systems, network file storage, system backups, archiving, disaster recovery, imaging, and office automation.
  • Provide expert support when necessary.
  • Expert knowledge of desktop, laptop, handheld, wireless, and server hardware.
  • Work with project teams to help implement internal systems.
  • Manage support & hardware coverage for all production systems.
  • Expert knowledge of users’ printing systems.
  • Regularly evaluates system security and implement changes where necessary.
  • Help Desk Administration
  • Oversees all help desk activities at the enterprise level.
  • Responds to escalated help desk issues to provide expert experience.
  • Manages the administration and maintenance of our tracking software.
  • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
  • Acquisition & Deployment
  • Plans, acquires, and coordinates installation of in-house and remote hardware and software across the organization’s network.
  • Conducts research and make decisions on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Negotiates with vendors, outsourcers, and contractors to secure network products and services at the lowest costs available.

Qualifications and Education Requirements:

  • Four-year university degree or college diploma in the field of computer science and 8 years of work experience, or 15 years’ equivalent work experience.
  • Certifications in networking and management are a plus.
  • Ten years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, Firewalls, VPNs, enterprise grade servers, clusters, network storage, virtualization, and email systems.
  • Exceptional technical knowledge of network and PC operating systems, all Microsoft products including Exchange, Dynamics GP, SharePoint, and CRM,
  • Extensive knowledge of Linux, and Barracuda products including NG Firewall, email filters and email archiving.
  • Hands-on experience troubleshooting hardware such as servers, desktops, laptops, NAS arrays, routers, switches, hubs, modems, network interface cards, and so on.
  • Excellent knowledge of current network protocols and standards, including TCP/IP, 802.11b/g/n
  • Extensive application support experience with MS Office & Adobe products.
  • Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
  • Experience installing network cabling and patching telephony systems.
  • Knowledge of applicable data privacy practices and laws.

APPLY ONLINE, CLICK HERE

 IT Support Specialist I
At this time the IT Support Specialist I provides support and maintenance of the computer desktop environment by resolving problems, installing hardware and software applications, and supporting the internal IT Helpdesk. The IT Support Specialist I will also be responsible for assisting in administration and internal support of the Company’s PCs, printers, and related equipment. 

Role and Responsibilities:
  • End user support, license tracking, pc builds, maintenance, upgrades, and configurations.
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
  • Document internal procedures and resolutions to problems.
  • Assist with onboarding of new associates.
  • Assist with maintaining inventory of all equipment, software, and software licenses.
  • Install, test and configure new workstations, peripheral equipment, software, and neatly connect cabling for systems at the users work area.
  • Other Job Duties as assigned by the IT Manager.

Qualifications and Education Requirements:

  • High School diploma or equivalent.
  • 2+ or more years of experience in network administrative functions, or equivalent formal education/degree in the IT field.
  • Familiar with Microsoft Active Directory and user/group management. Familiar with TCP/IP, DHCP, DNS, and troubleshooting network problems with desktop/laptops.
  • Familiar with wireless technologies and VPN connectivity to a corporate network.
  • Strong computer skills including proficiency with Microsoft Office.  Experience with troubleshooting locally installed programs and Windows OS for performance related problems on user systems.
  • Familiar with server backup technologies.
  • Familiar with anti-malware and antivirus technologies.
  • Experienced Internet usage and the ability to maximize the web to research resolutions to technical problems and error messages.
  • Above average typing skills.

Preferred Skills

  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.
IT Support Specialist II 
At this time the IT Support Specialist II provides support and maintenance of the computer desktop environment by resolving problems, installing hardware and software applications, and supporting the internal IT Helpdesk. The IT Support Specialist II will also be responsible for assisting in administration and internal support of the Company’s PCs, printers, and related equipment. 

Role and Responsibilities:

  • End user support, license tracking, pc builds, maintenance, upgrades, and configurations.
  • Server Administration, including updates and patch management.
  • Backup Administration, including daily checks and verification of backups.
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
  • Document internal procedures and resolutions to problems.
  • Assist with on-boarding of new associates.
  • Assist with maintaining inventory of all equipment, software, and software licenses.
  • Install, test and configure new workstations, peripheral equipment, software, and neatly connect cabling for systems at the users work area.
  • Monitor Backups – verifying, restoring, configuration, correct problems.
  • Monitor all internal and external electronic services and take corrective action if necessary.
  • Automate/script solutions for repetitive or complicated tasks.
  • Creating and improving business processes related to Information Technology.
  • Suggest hardware/software improvements to the IT Manager.
  • Monitor and set up users in the telecom systems.
  • Assists in emergency situations off hours when needed.
  • Server patch management.
  • Desktop & laptop patch management, and WSUS Administration.
  • Server monitoring and metric gathering.
  • Large scale software deployments.
  • WSUS Administration.
  • OSSEC – Review entries in the intrusion/anomaly detection system.
  • Assist the Software Development team to support their needs.
  • Educate/advise end users when requested.
  • Exchange server troubleshooting and administration.
  • Assist with cisco router management and maintenance.
  • Other Job Duties as assigned by the IT Manager.

Qualifications and Education Requirements:

  • Familiar with Microsoft Active Directory and user/group management.
  • Familiar with TCP/IP, DHCP, DNS, and troubleshooting network problems with desktop/laptops.
  • Familiar with wireless technologies and VPN connectivity to a corporate network.
  • Strong computer skills including proficiency with Microsoft Office, internal software systems and Adobe Acrobat.
  • Internet usage and the ability to maximize the web to research resolutions to technical problems and error messages.
  • High School diploma or equivalent.
  • Three or more years of experience in network administrative functions, or equivalent formal education/degree in the IT field.

Preferred Skills:

  • Above average typing skills. (min 40 WPM).
  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.

Mobile/Web Developer 
At this time a Mobile/Web Developer is needed for developing, implementing and maintaining dependable web and mobile applications through careful analysis, design and recommendations based on a thorough knowledge of supported systems and business rules.

Role and Responsibilities:

  • Works closely with the Lead Mobile Developer to coordinate, plan, develop and maintain new and existing mobile applications using Xamarin Studio, C#, Microsoft Web API and SQL Server
  • Provides secondary support for web application development using C# and ASP.NET WebForms
  • Effectively works and communicates with business users to understand both department and business processes
  • Recommends system solutions by comparing advantages and disadvantages of different approaches
  • Completes assigned mobile and web application development tasks by coordinating requirements, schedules and activities with the Department Coordinator and other team members
  • Monitors and updates assigned software tickets; accurately estimates and tracks time spent on assigned tasks
  • Integrates systems by implementing database architectures, server scripting and web services
  • Troubleshoots development and production problems across multiple environments and operating platforms
  • Performs deployments of application releases to iTunes Store and Google Play
  • Provides rotating weekend support
  • Updates job knowledge by staying current with mobile and web development technologies, participating in educational opportunities and reading professional publications
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests
  • Develops knowledge of NAE's unique business rules as they relate to our custom software systems
  • Strives to enforce and live the NAE Philosophy of CQSE each and every day
  • Other duties as requested and assigned

Qualifications and Education Requirements:

  • Bachelor’s Degree in Computer Science or Information Systems required
  • Proven, real-world experience with mobile development using Xamarin Studio and C# for either iOS or Android required
  • Experience with both iOS and Android development a very strong plus
  • Experience with relational database design and SQL queries required
  • Experience with web service terms and concepts required
  • Experience with ASP.NET Web API or ASMX Web Services desired
  • Experience with ASP.NET/C# Web Forms development desired
  • Experience with Microsoft SQL Server and T-SQL desired

Preferred Skills:

  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style.
  • Strong verbal and written communication skills with the ability to document accurately and thoroughly.
  • Ability to multi-task between projects.
  • Must be able to work independently and in a team environment.

Required Skills:

  • Must be able to quickly learn and support a large, mature and complex code base
  • Must possess a highly developed ability to internalize business rules and connect-the-dots between systems, concepts and industry terms
  • Must be able to deliver logical analysis and conclusions based upon accurate business understanding
  • Must be comfortable in a fast-paced environment and be able to adapt to constant demands of development, analysis and testing
  • Must be able to successfully multi-task between projects
  • Must be able to translate requirements into actionable tasks
  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
  • Strong verbal and written communication skills with the ability to document accurately and thoroughly
  • Must be able to work independently and in a team environment

APPLY ONLINE, CLICK HERE

Network Engineer 
At this time a Network Engineer is needed to ensure the stable operation of the local and cloud computer network. This includes setup, installation, configuration, maintenance, support, and optimization of network hardware, telecom, and communication links. Performs a variety of maintenance, evaluation, installation, and monitoring tasks to ensure LAN performance meets company and user requirements, analyze and resolve end user network related hardware and software issues in a timely and accurate fashion, while providing training where required.

Role and Responsibilities:

  • Assist in designing and maintaining a secure network infrastructure including; IPS & IDS systems, QoS and VLANs, VPNs, LAN configurations, wireless APs, guest network, firewalls (NAT and ACLs), and site-to-site tunnels
  • Monitor, develop, and support our telecom services such as; POTS, SIP, PRI, QoS for Voice, Voice VLANs, and voice server
  • Support applications that are network centric such as: virtualization (Hyper-V & VMware), e-mail, printers, and backup servers and their associated operating systems.
  • Anticipate communication and networking problems; Troubleshoot networks, network dependent systems and applications to identify and correct malfunctions and other operational difficulties. Investigate user problems that involve the network, identify their source, determine possible solutions, test and implement solutions.
  • Identify and document network traffic utilization patterns and their effect on operation/system availability and network performance expectations.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Ensure timely user notification of maintenance requirements and effects on system availability.
  • Investigate, recommend and install enhancements and operating procedures that optimize network availability.
  • Maintain confidentiality regarding the information being processed, stored or accessed by the network.
  • Provide helpdesk tier III support (related to network issues) and resolve problems to the end user’s satisfaction.
  • Maintain and develop business relationships via direct communication with vendors and consultants
  • Train and develop Tier 1 technicians to support network standards and educate/advise end users when requested.
  • Automate/script solutions for repetitive or complicated tasks.
  • Strive to live the NAE Servicing Standard of C.Q.S.E. each day.
  • Other Job Duties as assigned by the IT Manager.

Qualifications and Education Requirements:

  • Associates degree in computer science or equivalent.
  • Five or more years of experience in network administrative functions, or equivalent formal education/degree in the IT field.
  • Network Certifications obtained or ability to obtain by deadlines set by IT Manger.
  • Familiar with Microsoft Active Directory and user/group management.
  • Skill in TCP/IP, DHCP, DNS, and troubleshooting network problems with Windows/Mac/Linux servers.
  • Strong computer skills including proficiency with Microsoft Office, internal software systems and Adobe Acrobat.
  • Strong understanding of network storage systems and iSCSI network protocols
  • Internet usage and the ability to maximize the web to research resolutions to technical problems and error messages.

Knowledge & Experience:

  • Working technical knowledge of network and PC operating systems, including iOS, macOS, Linux, Windows 7/10, and Windows Server Editions (2012R2, 2016).
  • Skilled with network documentation software such as Visio
  • Extensive network support experience.
  • Past experience with: Cisco firewalls, HP Procurves, and Barracuda NG devices.
  • Knowledge and clear understanding of the OSI network model
  • Telephony experience (Avaya experience preferred)
  • Working technical knowledge of current network hardware, protocols, and standards.
  • Hands-on hardware troubleshooting experience.
  • Good understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Personal Attributes:

  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Ability to work independently.
  • Ability to conduct research into networking issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Work Environment and Physical Requirements:

  • Normal office environment.
  • On-call monthly rotation and ability to be available to troubleshoot/work on after-hours projects as needed.
  • Ability to frequently sit for extended periods of time.
  • Ability to occasionally walk, stand, reach with hands and arms, stoop, kneel, crawl or crouch.
  • Ability to flex wrists for typing and building/repairs PC/components.
  • Ability to spend extended hours in front of a computer screen and use close vision, distant vision and depth perception.
  • Ability to lift at least 40 pounds.

Preferred Skills:

  • Attention to detail in all aspects of administrative support.
  • Critical thinking skills.
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills. Ability to quickly identify and respond to internal customer needs.
  • A strong sense of urgency and a desire to succeed.

APPLY ONLINE, CLICK HERE


Pre-Authorization Specialist 
At this time a Pre-Authorization Specialist is needed to educate customers on the benefits of returning to the selling dealer as well as gathering information to assist the dealer to find out why a customer isn’t returning to them.

We are hiring for the following schedule:

9:30 am- 7:00 pm (4 days of the week TBD) and Saturday 9:00 am- 3:30 pm

Role and Responsibilities:

  • Provide the customer with benefits the selling dealer has to offer.
  • Collect pre-authorization information.
  • Answer maintenance questions via Warranty Forever® contract, Edmunds, website, owner’s manual.
  • Assist in questions pertaining to Warranty Forever® guidelines.
  • Take detailed notes of conversations and enter the notes into the contract and in OAMS.  Enter notes for missing contracts accordingly into the Warranty Forever® spreadsheet.
  • Assist the adjudication team.  When the adjudicators are backed up, pull maintenance schedules, fill out maintenance worksheets to help jumpstart the claim.
  • Pre -Paid Maintenance sheets.
  • RV Maintenance.
  • Successfully convert a minimum of 25% of first-time pre-authorization calls back to the selling dealer on a quarterly basis.
  • Strive to enforce and live the NAE/NWAN Philosophy of CQSE each and every day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • Previous customer service experience.
  • Strong communication skills.
  • Proficient in the use of Microsoft Word and Excel as well as the ability to utilize the Internet as a resource.
  • Attention to details.
  • Multi-tasking.
  • Excellent customer service skills (quickly identify customer’s needs & concerns).
  • Listening skills.
  • Prioritization skills.

Preferred Skills:

  • Familiarity of Warranty Forever®.
  • Ability to listen and identify customer needs and concerns.
  • Previous sales/telemarketing experience.
  • Prior call center experience is a plus.

APPLY ONLINE, CLICK HERE

RV Warranty Forever® Admin Support Assistant
At this time a RV Warranty Forever® Admin Support Assistant is needed to ensure that the role and responsibilities for positions supporting the RV Warranty Forever® program are carried out in a timely consistent manner.  Supports both the primary outbound call role and assists in processing RV maintenance records.  Assists other Claims teams as directed when needed.  Works under immediate supervision and guidance.

We are hiring for the following part-time schedule:
Tuesday - Thursday 9:00 am- 1:00 pm or 10:00 am- 2:00 pm, Friday 9:00 am- 6:00 pm and Saturday 9:00 am- 5:00 pm


Role and Responsibilities:

Receives a daily list of items that need to be primary focus of the day as to assist the RV Warranty Forever® support team achieve its goals.  Weekend work typically concentrates on outbound calls.  Assistance to the team includes:

  • Makes outbound calls to new RV Warranty Forever® customers.
  • Attempts to speak to customer over the phone at least three times.
  • Follows a script when initiating conversation.
  • Ensures customers understanding of their maintenance requirements as part of the program.
  • Documents conversation in system
  • Verifies accuracy of customer information.
  • Makes notes regarding additional and revised customer information.
  • Filters calls to RV Adjudicator when necessary.
  • Manages returned mail.
  • Assists in Generating RV Warranty Forever® customer reports.
  • Assists with weekly letters.
  • Assists in sending 1-year maintenance requirement reminder to customer via mail.
  • Accurately and efficiently complete all the steps within the RV process model and update it to reflect overall status.
  • Properly identify missing information and send emails/letters to RV customers to inform them of that missing information.
  • Send emails/letters to RV customers when all maintenance has been received and reviewed and confirm the agreement has been renewed for another year.
  • Update contract system to reflect annual maintenance.
  • Reply to any RV follow-up emails.
  • Take detailed notes pertaining to the RV agreements in OAMS. 
  • Respond to RV customer follow-up calls in a professional manner.
  • Scan and attach records in contract system.
  • Assists other Claims teams as directed by leadership when needed.  This may include:  Customer Service, Cancellations, Claims Payments, Gap/Theft Claims and Ancillary teams.
  • Strives to enforce and live the NAE Philosophy of CQSE each and every day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • Previous customer service experience in a call center environment.
  • Strong communication skills.
  • Proficient in the use of Microsoft Word and Excel as well as the ability to utilize the Internet as a resource.
  • Attention to details.
  • Multi-tasking.
  • Excellent customer service skills (quickly identify customer’s needs & concerns) and previous experience.
  • Listening skills.
  • Prioritization skills.
  • Process-driven.
  • PC Proficiency.

Preferred Skills

  • Excellent customer service skills with the ability to empathize.
  • Energetic and enthusiastic demeanor.
  • Extremely organized.


APPLY ONLINE, CLICK HERE

Senior Claims Adjudicator 
At this time a Senior Claims Adjudicator is needed to protect the interest of the administration company by following the guidelines of each contract NAE/NWAN administers while providing knowledge to the customers and dealers.  Handles all claims calls with a concentration on “large” claims (engines, transmissions and drive-shafts). 

We are hiring for the following schedule:
9:30 am- 630 pm Monday, Tuesday, Wednesday, Friday, Saturday 9:00 am- 5:00 pm, Thursday off
10:00 am- 7:00 pm Monday, Wednesday, Thursday, Friday, Saturday 9:00 am- 5:00 pm, Tuesday off

 
Role and Responsibilities:
  • Process Vehicle Service Claims (VSC).
  • Respond to inbound calls in a timely manner using the utmost professionalism.
  • Gather information from customers, service advisors and dealers to help us make the best decision possible.
  • Guide both customers and repair facilities through the claims process. Explain the information needed to process the claim as efficiently as possible.
  • Take detailed notes of conversations. Provide that information in the contract as well as OAMS.
  • Review estimate submitted by repair facility.
  • Review contracts in system.
  • Ensure understanding, is always aware of and follows special procedures that may be in place according to Dealer Notes.
  • Compare coverage on contract to estimate (Pull parts & labor times in Mitchell or search for parts prices by using the internet or manufacturer’s website).
  • Pull maintenance schedules (utilize Edmunds or manufacturer’s resources) fill out maintenance sheet.
  • Request any additional information that you may need to make the best possible decision.
  • Order inspection if required/ discrepancies.
  • Escalate questionable claims to a supervisor.
  • Authorize/Deny claim.
  • Serves as a back-up to claims payments in evenings and/or Saturdays.
  • Answers general question calls.
  • Strives to enforce and live the NAE Philosophy of CQSE each and every day.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • Must be Master Certified or Master ASE certified-eligible (and willing to complete while employed with NAE)
  • At least 2 years’ experience as a service writer or technician.
  • Familiarity with Mitchells, Edmunds and Alldata.
  • Problem solving skills.
  • Resourcefulness.

Preferred Skills and Traits:

  • Master ASE Certified.
  • Strong understanding of all contracts administered by NAE.
  • Strong problem solving skills.
  • Detail oriented.
  • Strong communication skills, both written and verbal.
  • Strong listening skills.
  • Relationship builder.
  • Ethical.
  • Patience.
  • Sense of urgency & timeliness.


Software Technical Lead 
At this time a Software Technical Lead is needed to be part of a fast-moving and dynamic development team, building and enhancing enterprise grade software systems on top of the Microsoft .NET development stack.  Working closely with the Director of Software Development, this individual will assume primary ownership of key systems and will help to guide team development efforts through code review, coaching and a thorough knowledge of supported systems and business rules.

Role and Responsibilities:

  • Works closely with the Director of Software Development to develop a thorough knowledge of NAE/NWAN’s supported systems and business rules
  • Assumes technical leadership of and principal responsibility for all contract fulfillment systems, including:
    • eContracting
    • eRemittance
    • eFullfillment/Activation
    • Receipt Batching
    • Internal Data Entry
  • Assumes technical leadership of and principal responsibility for supporting data stores, including:
    • Chrome VIN Data/VIN Explosion
    • Insurance Carrier Core Reserves
    • Vehicle Classifications
  • Effectively works and communicates with business users to understand both department and business processes
  • Recommends system solutions by comparing advantages and disadvantages of different approaches
  • Assists in maintaining high standards of software quality within the team by establishing and enforcing good standards and habits
  • Collaborates closely with the team in the planning and design of database architectures and software solutions
  • Provides technical leadership to teammates, including peer-review of solution designs and related code
  • Understands the capabilities of junior team members and delegates responsibilities accordingly
  • Monitors and updates assigned software tickets
  • Accurately estimates and tracks time spent on assigned tasks
  • Assists in ensuring that team members accurately estimate time required on assigned tickets
  • Integrates systems by implementing database architectures, server scripting and web services
  • Troubleshoots development and production problems across multiple environments and operating platforms
  • Performs deployments of application releases to Production environments
  • Participates in rotating weekend support schedule
  • Updates job knowledge by researching new technologies and software products/APIs, participating in educational opportunities and reading professional publications
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests
  • Develops knowledge of NAE's unique business rules as they relate to our custom software systems
  • Strives to enforce and live the NAE Philosophy of CQSE each and every day
  • Other duties as requested and assigned

Qualifications and Education Requirements:

  • Bachelor’s Degree in Computer Science or Information Systems, or equivalent coursework and experience, required
  • At least 5+ years of proven, real-world experience as a software developer using Microsoft Visual Studio and C# .NET
  • Prior experience in a technical leadership position
  • Prior experience conducting code and technical reviews
  • Experience in the automotive or insurance industry a very strong plus

Required Skills:

  • Microsoft .NET 3.5+ development using C#
  • Microsoft .NET WebForms
  • Microsoft Web API / ASMX Web Services
  • Javascript, AJAX and CSS
  • Microsoft SQL Server, Enterprise Manager, and T-SQL
  • Microsoft .NET MVC a strong plus
  • Telerik UI for ASP.NET AJAX a very strong plus
  • Extensive experience designing, developing and debugging enterprise grade software
  • Experience with TFS / source control systems and continuous integration/deployment environments
  • Comprehensive understanding of object-oriented and service-oriented application development techniques and theories
  • Strong communication skills with both internal team members and external business partners and stakeholders
  • Strong understanding and experience with relational database design, stored procedures and complex queries/views
  • Experience with user interface design and prototyping
  • Strong attention to detail and build quality
  • Must be able to quickly learn and support a large, mature and complex code base
  • Must possess a highly developed ability to internalize business rules and connect-the-dots between systems, concepts and industry terms
  • Must be able to deliver logical analysis and conclusions based upon accurate business understanding
  • Must be able to successfully multi-task a varying number of activities and to properly prioritize activities to meet business expectations
  • Must be able to translate requirements into actionable tasks
  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
  • Strong verbal and written communication skills with the ability to document accurately and thoroughly
  • Must be able to work independently and in a team environment

APPLY ONLINE, CLICK HERE


PEOPLE. PRODUCTS. PERFORMANCE. THE WAY IT SHOULD BE.